Over the 12 years of running a successful digital marketing agency I gained solid understanding what great customer experience looks like, and what the barriers are to making them happen.
Experiences are what stay with the customer after they've had an interaction, and will stay with them often for a long time after the interaction. They will influence decisions, and impact lifetime value.
My experience of working with clients of different sizes and shapes has broadened my understanding of the internal and external challenges that organisations face. I can help you navigate these challenges and create great digital experiences.
I'm a big believer in the value of incremental gains. I can audit existing processes & campaigns to identify where changes can be made. I'll then put together a plan to implement the small changes to create better outcomes.
These days anything less than a perfect experience can turn a happy customer into a troublesome critic. Working with you and your team we can help ensure all parts of the digital customer experience are thoroughly planned and executed.
I have a broad knowledge of digital marketing campaigns. A particular specialism is in email marketing, where I've delivered effective campaigns, from simple sends through to fully automated dynamic email programmes.
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